Petsmart Return Policy On Food – Detail Guide

Published: 21 Apr 2025

Petsmart Return Policy On Food is the right food for your pet. But sometimes, the food you buy might not be the right one. Maybe your pet didn’t like it, or you bought the wrong kind by mistake. That’s why it’s good to know PetSmart’s return policy.

PetSmart allows you to return pet food, even if it’s been opened, as long as you follow their rules. This guide will help you learn each step of how to return pet food at PetSmart, so you don’t have to worry if something goes wrong.

Return Methods

PetSmart gives you two easy ways to return pet food in-store and by mail.

Return Methods

1. In-Store Return

You can visit any PetSmart store with your item, receipt, and original packaging. Go to the customer service desk, and they will help you. If you paid with a card, the refund will go back to that card. If you don’t have the card or used cash, they might give you store credit instead.

2. Mail Return

If you ordered pet food online, you can return it by mail. First, call PetSmart’s Customer Care at 1-888-839-9638. They will tell you how to send the item back. Remember, the shipping cost may be taken out of your refund. So it’s good to check the details before mailing anything.

Returning Opened Pet Food

Sometimes, you open pet food and then realize it’s not right. Maybe your pet didn’t like it or had a bad reaction. PetSmart understands this. That’s why they allow you to return opened pet food within 14 days of buying it. You must show your receipt when you return it.

Even if the bag is open, PetSmart can give you an exchange or a store credit, depending on the situation. Just make sure you explain why you’re returning it. This helps them keep their customers happy and pets healthy.

Returning Unopened Pet Food

If you bought pet food from PetSmart and haven’t opened it yet, returning it is very easy. PetSmart gives you up to 60 days to return unopened pet food. You just need to bring the food back in its original packaging with the receipt.

If you have these things, PetSmart will give you a full refund in the same way you paid. This means if you paid with a card, they will put the money back on your card. Make sure the food looks new and is not damaged. This helps make the return fast and smooth.

Special Considerations

Some items at PetSmart have special rules when you try to return them. For example:

1. Live Animals

If you bought a live animal like a fish, bird, or hamster, you must return it within 14 days. You will need the receipt and any paperwork that came with the pet. PetSmart wants to make sure the animal is safe and healthy, so they may ask you why you’re returning it.

2. Damaged or Wrong Items

If you received something broken or the wrong item in your online order, contact Customer Care within 30 days. Tell them your order number and what went wrong. They will help you fix the problem, and you may get a refund or replacement.

These special rules help PetSmart take care of pets and keep customers happy.

Tips For A Smooth Return Process

Returning pet food at PetSmart can be very easy if you follow a few smart tips:

Tips For A Smooth Return Process

1. Keep Your Receipt Safe

Always save your receipt. It makes the return process quick and smooth. If you ordered online, keep the email receipt or print it.

2. Don’t Throw Away the Packaging

Even if you open the food, try to keep the original packaging. PetSmart usually asks for it when you return an item.

3. Return Within the Time Limit

For unopened food, return it within 60 days. For opened food, return it within 14 days. Returning on time helps avoid any problems.

4. Be Honest About the Reason

If your pet didn’t like the food or had a bad reaction, just explain it clearly. PetSmart staff are friendly and usually helpful if you’re honest.

5. Bring an ID (if needed)

Sometimes, for returns without receipts, they may ask for a photo ID. Keep one with you just in case.

By following these easy steps, you can return pet food without stress or delay.

Advantages And Disadvantages About PetSmart Return Policy on Food

Learn the pros and cons of PetSmart return policy on food. Discover the benefits of easy returns and some limitations you should keep in mind.

Pros
  • Easy Returns: You can return both opened and unopened pet food, which makes shopping stress-free.
  • Long Time to Return: You get up to 60 days to return unopened items this gives you plenty of time to decide.
  • Helpful for Pet Owners: If your pet doesn’t like the food or gets sick, you can still return it. That is helpful and caring.
  • Many Return Options: You can return items in-store or by mail, which gives you more choices.
  • Customer Friendly Staff: Most PetSmart employees are kind and ready to help you with returns.
Cons
  • Short Time for Opened Food: You must return opened food within 14 days, which can feel a little short.
  • Need for Receipt: Without a receipt, it’s harder to get a full refund. You may only get store credit.
  • Online Return Can Cost: If you return food by mail, shipping charges might be taken out of your refund.
  • Special Rules for Some Items: Items like live animals or damaged goods have different rules, which can be confusing.
  • No Returns on Expired Food: If the food is past its expiry date, it cannot be returned at all.

FAQs About PetSmart Return Policy On Food

Got questions about PetSmart’s return policy on food? Check out these frequently asked questions to get all the details you need for a smooth return process.

Can I return opened pet food at PetSmart?

Yes, you can return opened pet food, but only within 14 days of purchase. You will need to provide a receipt for the return.

Do I need the receipt to return pet food?

While having the receipt is helpful for a smooth return, you can still return items without it. In this case, you may receive store credit instead of a refund.

How long do I have to return unopened pet food?

You have up to 60 days to return unopened pet food at PetSmart. Just make sure it is still in its original packaging.

Can I return pet food by mail?

Yes, you can return pet food by mail if you purchased it online. Call Customer Care for instructions. However, be aware that shipping charges may be deducted from your refund.

Can I return pet food if it’s expired?

No, expired pet food cannot be returned. Make sure to check the expiration date before purchasing.

What happens if I don’t have the original packaging?

Having the original packaging is important, especially for returns of opened food. However, PetSmart may still accept returns depending on the situation, but it’s better to keep the packaging whenever possible.

Will I get a refund or store credit?

If you return the food with a receipt and within the allowed time, you’ll likely get a refund. Without a receipt, you may get store credit.

Can I return pet food after 60 days?

PetSmart generally does not accept returns after 60 days for unopened food. However, exceptions may apply, so it’s always best to ask customer service.

Conclusion

PetSmart return policy on pet food is designed to make the process as easy and hassle-free as possible for pet owners. Whether you’re returning opened or unopened food, PetSmart offers helpful options, such as store returns or mail returns. Remember to keep your receipt and return items within the specified time to ensure a smooth process.

While there are some special rules for certain items, overall, PetSmart aims to provide a customer-friendly experience. With these easy steps and tips, you can confidently shop for pet food knowing that if things don’t work out, returns are simple and straightforward.

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